Best Western Primrose Hotel Downtown is a 3-star Toronto hotel with an outdoor terrace offering city views and a 24-hour fitness center featuring Peloton Bikes. Guests can dine at the on-site Primrose Restaurant and Bar and enjoy convenient access to local attractions.
Rooms & Amenities
Rooms at Best Western Primrose Hotel Downtown are equipped with free Wi-Fi, a 42-inch flat-screen TV with cable, tea and coffee-making facilities, and a refrigerator. Some rooms provide city views and the option to accommodate up to four persons with two beds.
Dining Options
Dining options include the Primrose Restaurant and Bar for breakfast and dinner, as well as snacks at Tim Hortons. Nearby restaurants include Shade Lounge and Jinya Ramen Bar, both within a short walk.
Leisure & Nearby Attractions
Leisure activities include an outdoor terrace with BBQ facilities, enhancing the social experience for guests. Nearby attractions include the Toronto Public Library and Allan Gardens, as well as shopping destinations like Eaton Centre.
Services & Transportation
Best Western Primrose Hotel Downtown provides services such as a 24-hour front desk and bike storage with an on-site repair station. The hotel is a short walk from College Subway Station and close to major landmarks like the Royal Ontario Museum.
View all
We are looking for rooms with better price.
Looks like there are no rooms available in this hotel for your dates.
You can check out other hotels available or try other dates.
A buffet breakfast is served and charges are applicable.
A buffet breakfast is served and charges are applicable.
Price and Room Availability Calendar
Check availability and prices for your dates now!
Getting around
A list of all available modes of transport
City Center
Toronto4000 ft
Airports
Billy Bishop Toronto City (YTZ)
3.3
mi
Pearson (YYZ)
19.1
mi
Train
Union Station
1.2
mi
Metro stations
College Subway2000 ft
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Spa Day
“The spa facilities offered a serene environment, and the massage I had was wonderfully rejuvenating.” view full review
Comfortable Room
“The room was exceptionally clean, with a cozy bed that made for a great night's sleep.” view full review
Shower Heaven
“The shower pressure was very nice, providing a refreshing start to each day.” view full review
Delicious Brunch
“Brunch was a highlight with a amazing selection of fresh and flavorful dishes.” view full review
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
great location
noisy neighbors
limited dining options
7.6/10
Very good
Rooms
7.5
Location
6.9
Service
7.7
Dining
6.5
Guest reviews
7.6/10
based on 15 reviews
7.6
7.6/10 based on 1157 reviews
Andrew
United Kingdom,
June
2024
7.4/10
The hotel offers a comfortable stay and convenient amenities. The rooms are beautiful and very clean, equipped with essential facilities, but sound insulation could be improved. The service is helpful and knowledgeable, ensuring a pleasant experience. Located near downtown attractions, it provides easy access to transportation but may need some refurbishment. The dining options vary in quality but are accessible. The facilities are adequate but show signs of aging.
Rooms
8.0
The rooms were beautiful and very clean, featuring essential amenities like a microwave, fridge, and ironing facilities.
Service
9.0
The service was helpful and knowledgeable, with the front desk agent being particularly accommodating and friendly.
Location
7.0
The hotel's proximity to downtown attractions and the College subway stop makes it convenient for exploring Toronto.
Dining
6.0
The dining options have room for improvement, with varied quality and early breakfast hours.
Facilities
7.0
The facilities are adequate overall but could benefit from some refurbishment to maintain quality standards.
Robert
United Kingdom,
May
2024
7.6/10
While the cleanliness was a bit lacking with dirty furniture and carpets, the overall size and freshness of the room made up for it. The service was a mixed bag with some staff appearing unhappy, but others were friendly and accommodating. The location is a major highlight, perfect for shopping and close to downtown attractions. Dining options varied in quality and price. Additional facilities were decent, although some areas could use improvement.
Rooms
8.0
The room was quite large and looked very fresh and clean with the white and brown color theme.
Service
7.0
The staff were friendly and helpful with directions and dining suggestions.
Location
9.0
The location is perfect, especially if you like to shop as there is a large mall about a 10-minute walk away.
Dining
7.0
Dining options were good but varied in quality and price.
Facilities
7.0
The facilities were decent but could use some improvements.
Rodney
United Kingdom,
April
2024
5.8/10
The hotel is in a convenient location just a few blocks from Yonge St, surrounded by various eateries. The rooms were in need of renovation and cleanliness was an issue, but the non-smoking policy was a plus. The service had its ups and downs, with helpful staff the next morning but certain incidents with credit card charges. The dining options were overpriced compared to nearby alternatives.
Rooms
5.0
The rooms were dusty, dirty, and urgently required renovation, with multiple faults like burnt-out bulbs and loose fittings.
Service
6.0
Although there were some issues, the staff were accommodating in some instances like re-vacuuming the room. However, there were disagreements regarding credit card charges.
Location
7.0
The location was decent for accessing various attractions in Toronto, though the area had a notable presence of homeless individuals and sex workers.
Dining
7.0
The on-site dining was satisfactory but pricier than neighboring restaurants, such as the Golden Greek restaurant nearby.
Facilities
5.0
The facilities were average, lacking notable highlights compared to other amenities in the area.
Gerald
United States of America,
March
2024
8.0/10
My stay at the hotel was amazing! The rooms were spacious, clean, and had all the amenities I needed. The friendly staff went above and beyond to make my stay comfortable and enjoyable. The location was perfect, within walking distance to downtown and close to some great dining options. However, the atmosphere felt a bit strange with some noisy neighbors. Overall, a great value for money hotel with fantastic service.
Rooms
9.0
I loved the spacious room with two double beds and a clean bathroom. It had everything I needed, including free wireless internet.
Service
8.0
The staff was amazing, especially the concierge who lined up a nice limo back to the airport for me. The young woman in the restaurant was so helpful and attentive to our needs.
Location
8.0
The hotel's location was convenient, walking distance to downtown and close to Maple Leaf Gardens, which is now a fantastic grocery store market.
Dining
7.0
The dining experience was good, with a hot and fast breakfast available. However, the limited options may not suit everyone's preferences.
Facilities
8.0
The hotel had great facilities, making my stay even more comfortable.
friendly staff
noisy neighbors
Ed
United States of America,
January
2024
6.8/10
I had a mixed experience at the hotel. The rooms were very spacious and clean, equipped with free high-speed internet and a huge TV that didn't break the bank. The service was a bit odd at times with attempts to explain broken equipment and overly cautious elevator questioning. The location was a bit iffy due to the presence of beggars and questionable characters, but it was conveniently close to Maple Leafs Gardens. The dining experience was subpar, needing some maintenance work, while the facilities were sufficient for my needs.
Rooms
9.0
The rooms were nicely appointed and had the biggest TV I have ever seen in a hotel room.
Service
7.0
The service was a bit strange at times but overall very helpful and friendly.
Location
5.0
The location is not bad if you don't mind not being right in the center of things, but it can be uncomfortable at times with beggars and people under the influence nearby.
Dining
6.0
The dining experience was in need of a little repair, but the selection was decent.
Facilities
7.0
The facilities were satisfactory.
Paul
United States of America,
November
2023
7.8/10
The hotel had spacious rooms with two double beds, clean, and equipped with free coffee, which was a nice touch. The service was friendly, especially the maid who helped clean spilled coffee. The downtown location was convenient for exploring the city and close to the subway. The dining options were subpar compared to nearby restaurants. Overall, a good value for money stay with some minor drawbacks.
Rooms
8.0
The room I stayed in was large, with two double beds and was clean. Having free coffee in the room was a nice touch.
Service
9.0
The staff were friendly and helpful, especially the maid who went above and beyond to clean up a mess in my room.
Location
9.0
The hotel is in a good downtown location, close to the subway and within walking distance of the theatre district, shopping areas, and the waterfront.
Dining
6.0
The dining experience was average, with continental breakfast options at an additional cost. I found better choices at a nearby restaurant.
Facilities
7.0
The hotel facilities were decent, but nothing extraordinary. Overall satisfied with the amenities provided.
Carol
United States of America,
October
2023
7.2/10
The hotel rooms were spacious with two double beds, a microwave, and a small fridge, which was convenient for us, especially when traveling with kids. However, the location had some issues with beggars and junkies nearby. The service was pleasant, with a particularly helpful maid who even re-vacuumed my room after I spilled coffee. The dining experience was varied, from a good breakfast at Sunrise Cafe to a rich dinner at the neighboring Golden Greek restaurant. The facilities overall were suitable for our needs during the stay.
Rooms
8.0
The rooms were large and okay, at the far end of the hallway, allowing us to store our bags and move around comfortably.
Service
8.0
The staff, including the maid, was really nice and helpful. However, the receptionist was not very accommodating.
Location
6.0
Although a bit off the main streets, the hotel was quieter, making it suitable for late-night walks back. However, the area attracted beggars and junkies, giving a less pleasant vibe.
Dining
7.0
The dining options varied, with a good breakfast at Sunrise Cafe and a different experience at the neighboring Golden Greek restaurant.
Facilities
7.0
Bob
United Kingdom,
October
2023
7.2/10
The hotel's location is fantastic, close to the College subway station and just a quick cab ride to many attractions and Billy Bishop airport. The staff is helpful and accommodating, readily assisting with taxi bookings. However, the surrounding area can be dirty and overrun by pigeons, so keep that in mind if you choose to stay here.
Rooms
7.0
The room decor was tasteful and modern, but there were issues with maintenance, especially in the bathroom where the tap made loud noises. Additionally, the constant flashing of the alarm system control box was a bit distracting.
Service
8.0
The staff members were pleasant, courteous, and appeared well-trained. They were helpful in providing information about alternative options and were efficient in arranging taxis.
Location
6.0
The hotel's proximity to the subway is convenient for accessing various attractions. However, the area outside the hotel can be dirty and unappealing due to pigeons. Also, it was not the private company I initially booked with, even though it's on the way to Ottawa.
Dining
8.0
The hotel restaurant offers a good selection and prompt service. If you prefer other options, there's a cafe down the block called Sunrise Cafe where you can find local meats.
Facilities
7.0
The dining area was hot and served food quickly.
convenient location
dirty surroundings
John
United Kingdom,
September
2023
7.4/10
The hotel is conveniently located, with clean and comfortable rooms. The staff is friendly and efficient. However, the surrounding area may not be suitable for families due to some aspects. Dining options are good but slightly overpriced. Overall, a nice stay for a short visit.
Rooms
8.0
The rooms were nice, although I really didn't do much other than sleep and shower the next day.
Service
8.0
The staff were efficient and friendly.
Location
7.0
The hotel is good being a short walk into town and close to the new Loblaws food emporium at Maple Leaf Gardens.
Dining
7.0
The dining was good but slightly overpriced compared to nearby options.
Facilities
7.0
The facilities were adequate for a short stay.
Patrick
United Kingdom,
September
2023
6.4/10
My stay at the hotel was quite pleasant. The room made it easy to get ready for the wedding the next morning, although it could benefit from having a desk. The two double beds were nice, even though I mainly used the room for sleeping and showering.
Rooms
8.0
The room was convenient for getting ready in the morning.
Service
7.0
The staff was helpful and held an elevator for us, although they seemed a bit cranky at times.
Location
5.0
The hotel's location was not ideal as it was a bit far from the main attractions, and the area was filled with pigeons.
Dining
6.0
The dining experience was average, and the prices were a bit high compared to other nearby options.
Facilities
6.0
The hotel had basic facilities, but nothing extraordinary.
Owen
United Kingdom,
August
2023
8.0/10
I was pleasantly surprised by the spacious rooms with queen-sized beds and nice bathrooms. The view from our 5th-floor room was decent, even though I didn't spend much time there besides sleeping and showering the next day. The rooms turned out to be much bigger than I expected, which was a nice touch.
Rooms
8.0
The rooms were big but old, yet very spacious and comfortable.
Service
9.0
The service was highly accommodating and gracious, making our stay even more enjoyable.
Location
9.0
The location was convenient to many downtown attractions and surrounded by lots of dining options within walking distance.
Dining
7.0
The dining experience wasn't half bad, offering a decent selection of dishes to choose from.
Facilities
7.0
The facilities were adequate, but there were some areas that could use a bit of updating to enhance the overall guest experience.
Danny
United Kingdom,
August
2023
5.6/10
The hotel had both positive and negative aspects. The rooms were generally clean and equipped with a microwave, fridge, iron, and TV, but some areas like the upper closet shelf were dusty. However, the room had a foul smell with no air conditioning or openable windows. The service was friendly and accommodating, although some staff were surly. The location, though a bit dark and distant from main streets, offered a quiet atmosphere with easy access to restaurants and shops. The dining experience had its downsides with questionable food quality, limited breakfast options, and restricted hours. The facilities were satisfactory overall.
Rooms
5.0
The rooms were equipped with essential amenities but had cleanliness issues and unpleasant odors.
Service
7.0
The service was friendly and accommodating, though some staff members were not as welcoming.
Location
6.0
The location was quiet and convenient with nearby dining and shopping options but lacked brightness and faced some safety concerns.
Dining
5.0
The dining experience fell short with below-par food quality and limited options during specific hours.
Facilities
6.0
The facilities met basic needs but did not offer anything exceptional.
Arthur
United Kingdom,
July
2023
8.0/10
I stayed at this hotel while coming to Toronto for a family wedding. The room was spacious and clean, providing everything I needed for a comfortable stay. The location was convenient, close to the subway, shopping areas, and theaters.
Rooms
9.0
The room was spacious and clean, furnished with all the necessities including a king size bed, work desk, and a sofa with a pull-out bed.
Service
9.0
The service was exceptional, with friendly and helpful staff. They even assisted me with directions and were accommodating when I had to clarify a billing issue.
Location
7.0
The hotel's location was convenient for accessing various amenities, but it was slightly distant from the main attractions. However, it was within walking distance to restaurants and offered good value for the price paid.
Dining
7.0
The dining options were satisfactory, but there were nearby restaurants offering better value. The hotel's facilities were well-maintained overall, although some areas needed minor repairs.
Facilities
8.0
The facilities at the hotel were decent, with some areas requiring maintenance. The room rate for the kitchenette rooms was affordable, offering good value for a short stay.
Neil
United Kingdom,
July
2023
5.0/10
The hotel has a fantastic view from the large corner room with a king-size bed, but it needed cleaning as there were stains on the floors. The service was attentive to resolving issues but had an overall rude attitude. The location is conveniently situated in downtown Toronto but is frequented by various individuals outside. The dining experience lacked quality despite offering local dishes. The facilities need improvement to match the value for money.
Rooms
6.0
The room had a nice large corner layout with a king-size bed and a great view, but it needed vacuuming due to visible stains on the floors.
Service
5.0
The staff took care of the issues efficiently, but their attitude came off as rude and money-oriented.
Location
5.0
The hotel is conveniently located in downtown Toronto, but the area is populated by various individuals like beggars and junkies, affecting the overall ambiance.
Dining
5.0
The dining options were below expectations, with food that didn't match the appearance, and the pricing seemed high for the quality provided.
Facilities
5.0
The facilities need improvement to align with the value for money expected by guests.
Spacious rooms
Dirty floors
Nina
United States of America,
July
2023
8.4/10
The hotel's rooms were tastefully decorated with no 'dated' colors or arrangements, all featuring two double beds, making my stay wonderful. The service was pleasant, assisting with taxis and offering options at check-in, but the Tim Horton's staff inside the hotel seemed a bit surly. Dining was hot and fast, leaving me satisfied for a return visit. The facilities were well-maintained and convenient for my needs.
Rooms
9.0
The rooms were wonderful, tastefully decorated, and all with two double beds.
Service
8.0
The service was helpful, assisting with taxis and offering room options during check-in, but the Tim Horton's staff was a bit surly, and there was a $300 account hold for incidentals.
Location
8.0
Dining
9.0
The dining experience was hot and fast, with options for a return visit.
Facilities
8.0
The facilities were well-maintained, convenient but had some items needing repair, like the sauna and toasters at the buffet.
Jacob Brno
Hotel Nahomi Divisamar By Lhr
Xerion Hotel (Adults Only)
The Enclave Hotel And Suites
Hotel Happy Day
Vienna House Easy By Wyndham Freiburg City
Al Hayat Hotel
Hotel Plaza Cuatro Cienegas
La Casona Real
Las Liebres Restaurant & Hotel